Overview
This Privacy Policy explains how Upsellyfy (“we”, “us”) collects, uses, and shares information when you use our website and Shopify apps (collectively, the “Services”). This is a template—please review with legal counsel for your business.
Information We Collect
Information you provide
- Contact information (name, email) when you contact support.
- Store information you submit (shop name, store URL) if provided.
- Support messages and attachments you send to us.
Information from Shopify
When you install our Shopify app(s), Shopify may provide us store-related data needed to provide the Services (for example: store name, domain, products, variants, orders, discounts, and theme/app-embed related data), depending on the permissions you approve.
Automatically collected information
- Basic usage data (pages visited, actions taken) to improve performance.
- Device and browser data (IP address, user agent) for security and diagnostics.
- Cookies or similar technologies for essential site functionality.
How We Use Information
- Provide and operate the Services (bundle creation, widget display, analytics).
- Customer support and troubleshooting.
- Improve product performance, UX, and reliability.
- Security, fraud prevention, and compliance.
- Communications about updates, outages, or important changes.
How We Share Information
We do not sell personal information. We may share information with:
- Service providers (hosting, analytics, email) who process data on our behalf under appropriate protections.
- Shopify as needed to operate the app and comply with platform policies.
- Legal obligations if required by law or to protect rights and safety.
Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary by data type.
Security
We take reasonable measures to protect information (access controls, encryption where applicable, and monitoring). No method of transmission or storage is 100% secure.
Your Choices
- You can contact us to request access, correction, or deletion where applicable.
- You can uninstall the Shopify app at any time from your Shopify admin.
- You can disable cookies via browser settings (some features may break).
International Transfers
Your information may be processed in countries other than where you live. We take steps to provide appropriate safeguards where required.
Children’s Privacy
Our Services are not directed to children. We do not knowingly collect information from children.
Contact
Questions about privacy? Contact support@upsellyfy.app.